Contact Us
Got a question about one of the sites we've reviewed, spotted something out of date, or just want to tell us we've missed a casino worth covering? This page explains what we can help with and the best way to reach us.
What we can help with
Non Gamstop Casinos is a research and comparison site, not a casino, so we can't access your account, process a deposit or resolve a dispute with an operator directly. What we can do is help with questions about our content and process, including:
- Queries about how a casino not on GamStop was rated or ranked on our tables
- Corrections — if a bonus offer, wagering term or payment method listed has changed
- Suggestions for a new or emerging casino not on GamStop worth researching
- General feedback on our guides, including our Non Gamstop Casinos UK 2026 reviews page
- Questions about our editorial approach and how we keep listings independent
Issues with an actual casino site
If your query is about a specific deposit, withdrawal, bonus dispute or account issue at one of the operators we mention, that has to go through the casino's own support team first — they're the only ones with access to your account and transaction history. Most non Gamstop casinos list live chat or email support directly on their site. If a dispute can't be resolved there, checking whether the operator holds a Curaçao or other overseas licence will tell you which regulator, if any, oversees complaints — UK bodies such as the Gambling Commission do not cover sites operating outside its licensing regime.
Concerned about your gambling?
If you're reaching out because you're worried about your own play, or someone else's, that's a conversation worth having somewhere set up specifically for it. Our Responsible Gambling page covers tools, limits and support options in plain terms, and is a better starting point than a general contact form.
Before you write in
A few checks that often answer common questions faster than waiting for a reply:
- Bonus terms — most confusion comes from wagering requirements or game restrictions, both usually listed in full on the casino's own promotions page
- Licensing — check our reviews page for the licence held by a specific operator before assuming it isn't regulated at all
- Our editorial standards — see About Us for how we rate and rank sites, and what independence means in practice here
- Site terms — our Terms and Conditions cover how the site itself operates, including our affiliate relationships
How to reach us
For anything covered above that isn't already answered elsewhere on the site, use the contact details or form provided in the site footer or header. We read every message, though as an independent review team we can't guarantee a reply to queries that are really a matter for a casino's own support desk or for the Gambling Commission's guidance on licensed UK operators.
One note on commercial disclosure: Non Gamstop Casinos may earn a commission when readers click through to a listed casino, which is how the site stays free to use. That relationship never decides which casinos we cover or how highly we rate them.
A quick word on who this site is for
This is a research resource for adults aged 18 and over who are looking into casinos not on GamStop, gambling sites not on GamStop and related options such as Paysafe casinos not on GamStop. We publish comparisons on bonuses, payment methods and game libraries so readers can weigh up sites like those on our top-rated list for themselves. Nothing here is financial or legal advice, and readers should always check a casino's own terms, licensing and jurisdiction before signing up.